Support / Contact
Questions about Photo or Video Compressor? Please read the FAQ that will probably anwer your questions right away:
Go to FAQ for Photo / Video Compressor
If you have any other questions about an app, please contact:
info@brom-apps.de
Please be patient while waiting for a reply as this is only a 1 man company and some answers to rare problems may require intense research. In most cases your question qill be answerd directly in the FAQ.
Imprint
This imprint is also valid for the listed apps at: https://itunes.apple.com/de/developer/id682848918.
These apps and this website are owned and operated by: Brachmann Online Marketing GmbH & Co. KG, Paul-Ehrlich-Str. 1, D-39104 Magdeburg, Germany
USt-IdNr. (German VAT ID): DE328513101, Tel: +4939199080677
Court of registration: Amtsgericht Stendal, Registration number: HRA 6347
email: info@brom-apps.de
Responsible for journalistic-editorial content according to German press law: Martin Brachmann, contact address like above
The Brachmann Online Marketing GmbH & Co. KG is represented by the personally liable partner (persoenlich haftender Gesellschafter):
Brachmann Verwaltung GmbH
Paul-Ehrlich-Str. 1, D-39104 Magdeburg, Germany
Court of registration: Amtsgericht Stendal, Registration number: HRB 28047
The Brachmann Verwaltung GmbH is represented by its managing director Martin Brachmann. Address like above.
We require the following precise information to provide you with a solution to your problem (without the following details, providing a solution will be very difficult):
- Name of the app (please specify, as we operate multiple apps): …
- iOS version you are using: …
- On which device exactly is the problem occurring?: …
- What exactly is the problem?: …
- Precise step-by-step description of how exactly you proceeded before the problem occurred, so that we can reproduce this: …
- If it is an app that edits a photo or video, please provide a precise description of the original file that was to be edited:
-Resolution
-File size
-File type/extension
-For videos, the length of the video
-Frame rate (fps)
-Number of photos/videos that were to be edited at once
-Editing settings
-How was the video/photo created (with the pre-installed standard iOS camera app from Apple, or does it come from another source?
Please be as detailed as possible. Only then can we ensure that we can solve your problem.